--- title: Known Issues & Troubleshooting Tips | Commercial Knowledge Base description: Known Issues & Troubleshooting Tips --- [Skip to content](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#main-content) - [English](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips) - [Español](https://commercial.screenbeam.com/es/support-es/problemas-conocidos-y-consejos-para-solucionarlos) English Show submenu for translations [![ScreenBeam logo](https://commercial.screenbeam.com/hs-fs/hubfs/ScreenBeamLogo-Zendesk-2.png?width=180&height=22&name=ScreenBeamLogo-Zendesk-2.png)](https://www.screenbeam.com/) Open main navigation Close main navigation - - [English](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips) - [Español](https://commercial.screenbeam.com/es/support-es/problemas-conocidos-y-consejos-para-solucionarlos) English Show submenu for translations - [Open Ticket](https://helpdesk.screenbeam.com/ticket) [Open Ticket](https://helpdesk.screenbeam.com/ticket) How can we help? - There are no suggestions because the search field is empty. 1. 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[Known Issues & Troubleshooting Tips](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips) # Known Issues & Troubleshooting Tips - [AirPlay Push Mode may experience instability](https://commercial.screenbeam.com/en/support/airplay-push-mode-may-experience-instability) ## Miracast - [Miracast Windows + K menu does not detect a previously connected ScreenBeam receiver](https://commercial.screenbeam.com/en/support/miracast-windows-k-menu-does-not-detect-a-previously-connected-screenbeam-receiver) - [960 displays with purple hue on Cisco MX300](https://commercial.screenbeam.com/en/support/960-displays-with-purple-hue-on-cisco-mx300) - [No audio output over Miracast on Windows 11 devices after installing KB5066835](https://commercial.screenbeam.com/en/support/no-audio-output-over-miracast-on-windows-11-laptops-after-installing-kb5066835) - [Reduced Miracast video performance observed with firmware version 11.x.18.x](https://commercial.screenbeam.com/en/support/reduced-miracast-video-performance-observed-with-firmware-version-11.x.18.x) - [Miracast over LAN poor video quality issue with MediaTek RZ616 Wi-Fi 6E Wireless NIC](https://commercial.screenbeam.com/en/support/miracast-over-lan-poor-video-quality-issue-with-mediatek-rz616-wi-fi-6e-wireless-nic) - [Why Miracast over Infrastructure is the Preferred Deployment Model in Environments with Low-End Wi-Fi Adapters](https://commercial.screenbeam.com/en/support/why-miracast-over-infrastructure-is-the-preferred-deployment-model-in-environments-with-low-end-wi-fi-adapters) - [Technical Advisory: Realtek Wi-Fi 6 (RTL8852-Series) Adapters and Miracast P2P Performance Issues](https://commercial.screenbeam.com/en/support/technical-advisory-realtek-wi-fi-6-rtl8852-series-adapters-and-miracast-p2p-performance-issues) - [Underperforming Wi-Fi and Its Impact on Miracast P2P Performance](https://commercial.screenbeam.com/en/support/underperforming-wi-fi-and-its-impact-on-miracast-p2p-performance) - [Windows Miracast cannot find ScreenBeam receiver](https://commercial.screenbeam.com/en/support/windows-miracast-cannot-find-screenbeam-receiver) - [Super Wet Ink Touch Latency on new Intel GPU Drivers causes system freeze](https://commercial.screenbeam.com/en/support/super-wet-ink-touch-latency-on-new-intel-gpu-drivers-causes-system-freeze) - [Android Device Does Not Prompt For A PIN When Pairing The Device For The First Time.](https://commercial.screenbeam.com/en/support/android-device-does-not-prompt-for-a-pin-when-pairing-the-device-for-the-first-time) - [My Laptop/Tablet Occasionally Loses Connection With The ScreenBeam Receiver, And Needs To Be Manually Reconnected](https://commercial.screenbeam.com/en/support/my-laptop/tablet-occasionally-loses-connection-with-the-screenbeam-receiver-and-needs-to-be-manually-reconnected) - [I'm seeing choppy and/or there are brief pauses during playing Internet video on my Miracast device. How can I resolve this?](https://commercial.screenbeam.com/en/support/im-seeing-choppy-and/or-there-are-brief-pauses-during-playing-internet-video-on-my-miracast-device.-how-can-i-resolve-this) - [Why won't my computer with Windows 10 N or KN connect to the ScreenBeam?](https://commercial.screenbeam.com/en/support/why-wont-my-computer-with-windows-10-n-or-kn-connect-to-the-screenbeam) - [Why can't my Android device connect?](https://commercial.screenbeam.com/en/support/why-cant-my-android-device-connect) - [My Windows 10 laptop/tablet cannot connect to ScreenBeam when DisplayLink software is installed.](https://commercial.screenbeam.com/en/support/my-windows-10-laptop/tablet-cannot-connect-to-screenbeam-when-displaylink-software-is-installed) - [When connected to the ScreenBeam you see black bars surrounding the image on all sides of the screen](https://commercial.screenbeam.com/en/support/when-connected-to-the-screenbeam-you-see-black-bars-surrounding-the-image-on-all-sides-of-the-screen) - [Using Cisco AnyConnect VPN with ScreenBeam](https://commercial.screenbeam.com/en/support/using-cisco-anyconnect-vpn-with-screenbeam) - [Sometimes the video on the TV freezes if my source device disconnects from the receiver unintentionally.](https://commercial.screenbeam.com/en/support/sometimes-the-video-on-the-tv-freezes-if-my-source-device-disconnects-from-the-receiver-unintentionally) - [VPNs and ScreenBeam - Unable to Connect](https://commercial.screenbeam.com/en/support/vpns-and-screenbeam-unable-to-connect) - [Why don't I see the ScreenBeam in the Connect menu on my Windows 11/10 device?](https://commercial.screenbeam.com/en/support/why-dont-i-see-the-screenbeam-in-the-connect-menu-on-my-windows-10-device) - [Will Domain Policies Affect Miracast Connectivity?](https://commercial.screenbeam.com/en/support/will-domain-policies-affect-connectivity) - [Windows Miracast Troubleshooting](https://commercial.screenbeam.com/en/support/windows-miracast-troubleshooting) - [Windows 10 Freezes or Locks Up When I Try to Connect to ScreenBeam](https://commercial.screenbeam.com/en/support/my-windows-desktop-freezes-or-locks-up-when-i-try-to-connect-to-screenbeam) See less ▼ ## General - [Why ScreenBeam 1100P HDMI output is not 4K?](https://commercial.screenbeam.com/en/support/why-screenbeam-1100p-hdmi-output-is-not-4k) - [ScreenBeam receiver's Wi-Fi connection shows "Rejected"](https://commercial.screenbeam.com/en/support/screenbeam-receivers-wi-fi-connection-shows-rejected) - [Why Does The ScreenBeam's Display Have A Purple Or Blue Hue When Connected To My Legacy Projector Using The Included VGA Adapter?](https://commercial.screenbeam.com/en/support/why-does-the-screenbeams-display-have-a-purple-or-blue-hue-when-connected-to-my-legacy-projector-using-the-included-vga-adapter) - [Snowy/White Or Static Blank Screen Appears Upon Powering The Projector/TV ON. Ready To Connect Screen Is Not Available.](https://commercial.screenbeam.com/en/support/snowy/white-or-static-blank-screen-appears-upon-powering-the-projector/tv-on.-ready-to-connect-screen-is-not-available) - [I can't hear any audio on TV after connecting to ScreenBeam](https://commercial.screenbeam.com/en/support/i-cant-hear-any-audio-or-sound-on-tv-after-screenbeam-connection-is-established) - [HDMI Input - Laptop cannot mirror or yellow spinning circle occurs repeatedly](https://commercial.screenbeam.com/en/support/hdmi-input-laptop-cannot-mirror-or-yellow-spinning-circle-occurs-repeatedly) - [My Projector Displays Purple Hue Color when using HDMI-to-VGA adapter](https://commercial.screenbeam.com/en/support/my-projector-displays-a-purple-hue-color) See less ▼ ## Conference - [Configuring Bitdefender Firewall for ScreenBeam Conference and Miracast Connectivity](https://commercial.screenbeam.com/en/support/configuring-bitdefender-firewall-for-screenbeam-conference-and-miracast-connectivity) - [ScreenBeam Conference - MacOS - Camera video feed shows green screen](https://commercial.screenbeam.com/en/support/screenbeam-conference-macos-camera-video-feed-shows-green-screen) - [Audio from the HDMI input on the 1100 Plus is routed exclusively to the HDMI-connected display speakers and is not supported through USB audio devices](https://commercial.screenbeam.com/en/support/audio-from-the-hdmi-input-on-the-1100-plus-is-routed-exclusively-to-the-hdmi-connected-display-speakers-and-is-not-supported-through-usb-audio-devices) - [Huddly IQ camera best practices](https://commercial.screenbeam.com/en/support/huddly-iq-camera-best-practices) - [Logitech RightSense (RightSight) feature is currently not supported](https://commercial.screenbeam.com/en/support/logitech-rightsense-rightsight-feature-is-currently-not-supported) - [How to grab the log from ScreenBeam Conference app](https://commercial.screenbeam.com/en/support/how-to-grab-the-log-from-screenbeam-conference-app) - [ScreenBeam Wireless Conferencing - Known Issues & Limitations](https://commercial.screenbeam.com/en/support/screenbeam-wireless-conferencing-known-issues-limitationsknown-issues-limitations) - [ScreenBeam Conference - Troubleshooting](https://commercial.screenbeam.com/en/support/screenbeam-conference-troubleshooting) - [Conference App - Installation Troubleshooting](https://commercial.screenbeam.com/en/support/conference-app-installation-troubleshooting) See less ▼ ## AirPlay mirroring - [MacOS sometimes does not display PIN dialog for AirPlay screen mirroring](https://commercial.screenbeam.com/en/support/macos-sometimes-does-not-display-pin-dialog-for-airplay-screen-mirroring) - [iOS native screen mirroring "video failed to load" issue](https://commercial.screenbeam.com/en/support/ios-native-screen-mirroring-video-failed-to-load-issue) - [AirPlay mirroring troubleshooting](https://commercial.screenbeam.com/en/support/apple-troubleshooting) - [I connected to the ScreenBeam 960 with iOS or macOS but am only presented with a black screen with a text message stating No Video Signal Detected. Why?](https://commercial.screenbeam.com/en/support/i-connected-to-the-screenbeam-960-with-ios-or-macos-but-am-only-presented-with-a-black-screen-with-a-text-message-stating-no-video-signal-detected.-why) ## CMS Enterprise - [Why are my receivers showing offline in CMSE after their IP address was updated?](https://commercial.screenbeam.com/en/support/why-are-my-receivers-showing-offline-in-cmse-after-their-ip-address-was-updated) - [CMSE Installation Fails During Component Service Check](https://commercial.screenbeam.com/en/support/cmse-installation-fails-during-component-service-check) - [The export function in CMS Enterprise is not working](https://commercial.screenbeam.com/en/support/the-export-function-in-cms-enterprise-is-not-working) - [CMS Enterprise .Net 6.0 Asp.net core module not found](https://commercial.screenbeam.com/en/support/cms-enterprise-.net-6.0-asp.net-core-module-not-found) ## Security Advisory - [Security Advisory: ScreenBeam Products Not Affected by PHP Vulnerabilities (CVE-2026-109618 and CVE-2026-109619)](https://commercial.screenbeam.com/en/support/security-advisory-screenbeam-products-not-affected-by-php-vulnerabilities-cve-2026-109618-and-cve-2026-109619) - [December 2021 - Security Alert - Log4j / CVE-2021-44228](https://commercial.screenbeam.com/en/support/december-2021-security-alert-log4j-/-cve-2021-44228) ## HDMI Input - [HDMI Input Resolution Support on ScreenBeam 1100 Plus and 1100 FLEX](https://commercial.screenbeam.com/en/support/hdmi-input-resolution-support-on-screenbeam-1100-plus-and-1100-flex) - [HDMI Input - Supported HDMI Adapters and Docking Station](https://commercial.screenbeam.com/en/support/hdmi-input-supported-hdmi-adapters-and-docking-station) ## Orchestrate - [ScreenBeam Orchestrate Extension and Google Chrome Manifest v3](https://commercial.screenbeam.com/en/support/screenbeam-orchestrate-extension-and-google-chrome-manifest-v3) ## BrowserCast - [ScreenBeam BrowserCast does not work when using Local Wi-Fi AP](https://commercial.screenbeam.com/en/support/browsercast-does-not-work-when-using-local-wifi-ap) - [ScreenBeam BrowserCast may not work for Firefox browser on macOS](https://commercial.screenbeam.com/en/support/browsercast-may-not-work-for-firefox-on-macos) - [ScreenBeam BrowserCast connection error code reference](https://commercial.screenbeam.com/en/support/browsercast-connection-error-code-reference) ## Active Learning - [Active Learning (Beta) known issues & limitations](https://commercial.screenbeam.com/en/support/active-learning-beta-known-issues-limitations) ## Miracast touchback - [Miracast Touchback Known Issues & Limitations](https://commercial.screenbeam.com/en/support/miracast-touchback-known-issues-limitations) - [FAQs](https://commercial.screenbeam.com/en/support/faqs#main-content) - [CMS Enterprise](https://commercial.screenbeam.com/en/support/faqs#cms-enterprise) - [Screen Mirroring](https://commercial.screenbeam.com/en/support/faqs#screen-mirroring) - [Miracast](https://commercial.screenbeam.com/en/support/faqs#miracast) - [Conference](https://commercial.screenbeam.com/en/support/faqs#conference) - [General](https://commercial.screenbeam.com/en/support/faqs#general) - [Chromecast](https://commercial.screenbeam.com/en/support/faqs#chromecast) - [How-to & Best Practices](https://commercial.screenbeam.com/en/support/how-to-best-practices#main-content) - [General](https://commercial.screenbeam.com/en/support/how-to-best-practices#general) - [CMS Enterprise](https://commercial.screenbeam.com/en/support/how-to-best-practices#cms-enterprise) - [Miracast P2P](https://commercial.screenbeam.com/en/support/how-to-best-practices#miracast-p2p) - [AirPlay mirroring](https://commercial.screenbeam.com/en/support/how-to-best-practices#airplay-mirroring) - [Miracast over Infrastructure](https://commercial.screenbeam.com/en/support/how-to-best-practices#miracast-over-infrastructure) - [Conference](https://commercial.screenbeam.com/en/support/how-to-best-practices#conference) - [Chromecast](https://commercial.screenbeam.com/en/support/how-to-best-practices#chromecast) - [Digital Signage](https://commercial.screenbeam.com/en/support/how-to-best-practices#digital-signage) - [Firmware Update](https://commercial.screenbeam.com/en/support/how-to-best-practices#firmware-update) - [MultiBeam](https://commercial.screenbeam.com/en/support/how-to-best-practices#multibeam) - [Orchestrate](https://commercial.screenbeam.com/en/support/how-to-best-practices#orchestrate) - [BrowserCast](https://commercial.screenbeam.com/en/support/how-to-best-practices#browsercast) - [ScreenBeam Cloud](https://commercial.screenbeam.com/en/support/how-to-best-practices#screenbeam-cloud) - [Active Learning](https://commercial.screenbeam.com/en/support/how-to-best-practices#active-learning) - [Miracast touchback](https://commercial.screenbeam.com/en/support/how-to-best-practices#miracast-touchback) - [Interactive Touchscreen](https://commercial.screenbeam.com/en/support/how-to-best-practices#interactive-touchscreen) - [Known Issues & Troubleshooting Tips](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#main-content) - [Miracast](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#miracast) - [General](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#general) - [Conference](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#conference) - [AirPlay mirroring](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#airplay-mirroring) - [CMS Enterprise](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#cms-enterprise) - [Security Advisory](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#security-advisory) - [HDMI Input](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#hdmi-input) - [Orchestrate](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#orchestrate) - [BrowserCast](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#browsercast) - [Active Learning](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#active-learning) - [Miracast touchback](https://commercial.screenbeam.com/en/support/known-issues-troubleshooting-tips#miracast-touchback) - [Integration & Compatibility](https://commercial.screenbeam.com/en/support/integration-compatibility#main-content) - [Interactive Touch](https://commercial.screenbeam.com/en/support/integration-compatibility#interactive-touch) - [Product Announcement](https://commercial.screenbeam.com/en/support/integration-compatibility#product-announcement) - [Downloads](https://commercial.screenbeam.com/en/support/downloads#main-content) - [ScreenBeam 1100 Plus](https://commercial.screenbeam.com/en/support/downloads#screenbeam-1100-plus) - [ScreenBeam 1000EDU Gen 2](https://commercial.screenbeam.com/en/support/downloads#screenbeam-1000edu-gen-2) - [ScreenBeam FLEX](https://commercial.screenbeam.com/en/support/downloads#screenbeam-flex) - [ScreenBeam 1000EDU](https://commercial.screenbeam.com/en/support/downloads#screenbeam-1000edu) - [ScreenBeam 960](https://commercial.screenbeam.com/en/support/downloads#screenbeam-960) - [ScreenBeam Conference](https://commercial.screenbeam.com/en/support/downloads#screenbeam-conference) - [CMS Classic](https://commercial.screenbeam.com/en/support/downloads#cms-classic) - [CMS Enterprise](https://commercial.screenbeam.com/en/support/downloads#cms-enterprise) - [Orchestrate by ScreenBeam](https://commercial.screenbeam.com/en/support/downloads#orchestrate-by-screenbeam) - [EOL Products](https://commercial.screenbeam.com/en/support/eol-products#main-content) - [Classroom Commander](https://commercial.screenbeam.com/en/support/eol-products#classroom-commander) - [ScreenBeam 750](https://commercial.screenbeam.com/en/support/eol-products#screenbeam-750) [![ScreenBeamLogo-Zendesk-2](https://commercial.screenbeam.com/hs-fs/hubfs/ScreenBeamLogo-Zendesk-2.png?width=180&height=22&name=ScreenBeamLogo-Zendesk-2.png "ScreenBeamLogo-Zendesk-2")](http://www.screenbeam.com)   Copyright © 2025, ScreenBeam Inc.