---
title: How to grab the log from ScreenBeam Conference app
description: screenbeam conference app troubleshooting
---

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# How to grab the log from ScreenBeam Conference app

**This article applies to ScreenBeam 1100 Plus and Conference app.**

The SB Conf **App** log is required for troubleshooting the app run-time error.

1. Do this for Admin login
2. and also for the standard user login

On the user system, access C:\\Users\\<username>\\AppData\\Local\\ScreenBeam Conference\\Logs

For example,

C:\\Users\\User01\\AppData\\Local\\ScreenBeam Conference\\Logs

You will need to enable the viewing of "hidden items" in File Explorer:

- SB Conf **Service** log:

- Exit the App if it is open.

- Turn ON logging by going to: C:\\Program Files\\ScreenBeam\\Conference\\service\\NLog.config and change: globalThreshold="Off" to globalThreshold="On"

NOTE: The text editor requires Administrator privilege to edit this file.

- From the Task Mgr, go to the Services tab and restart the "ScreenBeam Conference" service.

- Check for the service login:

C:\\Windows\\SysWOW64\\config\\systemprofile\\AppData\\Local\\ScreenBeam Conference Service\\

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