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Conference App - Installation Troubleshooting

In some deployments, there are certain system policies preventing certain installer commands from running. The following is a checklist of components that are done by the ScreenBeam Conference installer. In cases where the Conference App has issues, you can run through this checklist to make sure that the installer is completed successfully.

Installation Checklist
  1. Check GroupPolicy Powershell Execution Policy
    • Get-ExecutionPolicy -list
    • MachinePolicy and UserPolicy should not be Restricted.

  2. Install ScreenBeam Virtual Audio Driver. Verify by checking Device Manager and/or Sound Settings

  3. Install screenbeam_conference service. Verify by checking System Services.

  4. Register CamFilters Dlls. Verify by checking the Reg Entry if the dlls are registered (not reliable for the script but manually should be ok).
    • reg query HKLM\SOFTWARE\Classes /s /f SBCamFilter32.dll
    • reg query HKLM\SOFTWARE\Classes /s /f SBCamFilter64.dll
    • Register by (does not return success/error):
      • regsvr32.exe /s "C:\Program Files\ScreenBeam\Conference\app\Filters\x86\SBCamFilter32.dll"
      • regsvr32.exe /s "C:\Program Files\ScreenBeam\Conference\app\Filters\x64\SBCamFilter64.dll"
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  5. Microsoft Visual C++ 2015-2019 Redistributable x86. Verify by checking Add/Remove Programs

  6. Microsoft Visual C++ 2015-2019 Redistributable x64 Verify by checking Add/Remove Programs
Powershell Script Restriction Workaround
  1. Open an admin PowerShell terminal and go to C:\Program Files\ScreenBeam\Conference\scripts
  2. Run install-service.ps1 and check if there is an error output. If so, this indicates the issue.
  3. In the PowerShell window, type "Get-ExecutionPolicy -list" and note down the current policy values
  4. Type "Set-ExecutionPolicy Unrestricted" and hit Enter
  5. Uninstall the ScreenBeam Conference app and then reinstall it
  6. Reconnect ScreenBeam Conference and check all video conference devices are working
  7. Reconfigure the execution policies on the PC as listed in step 3